Privacy Policy
Who we are
Suggested text: Our website address is: http://nelsonandforbes.co.uk.
Privacy Policy for nelsonandforbes.co.uk
Last updated: 13 January 2026
Nelson and Forbes is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our services.
1. Information We Collect
We collect information in the following ways:
Information you provide directly
- Name
- Email address
- Postal address
- Phone number
- Payment and billing information (processed securely by our payment providers)
- Any information submitted through forms, checkout, or customer service enquiries
Information collected automatically
When you browse our website, we automatically collect:
- IP address
- Device type
- Browser type
- Pages viewed
- Time spent on the site
- Referring website
- General location data
This information is collected through cookies and similar technologies.
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Provide customer support
- Send order updates and service messages
- Improve website performance and user experience
- Personalise marketing communications
- Analyse website traffic and customer behaviour
- Detect and prevent fraud
3. Marketing Communications
With your consent, we may send you:
- Product updates
- New collection announcements
- Exclusive offers
- Event invitations
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
4. Third Party Services We Use
We work with trusted partners to help us operate our business and improve your experience.
Klaviyo
We use Klaviyo for email marketing and customer segmentation. Klaviyo collects data such as:
- Email engagement
- Purchase history
- Website browsing behaviour
Klaviyo helps us send relevant and personalised communications.
Brevo
- Email engagement
- Purchase history
- Website browsing behaviour
Brevo helps us send relevant and personalised communications.
Google Analytics
Google Analytics helps us understand how visitors use our website. It collects:
- Device information
- Browsing behaviour
- Traffic sources
Google may use aggregated data to improve its own services.
Facebook Marketing Tools
We use Facebook Pixel and related tools to:
- Measure advertising performance
- Create relevant audiences
- Deliver personalised ads
This may involve tracking your interactions on our site.
5. Cookies
We use cookies to:
- Enable essential website functions
- Remember your preferences
- Improve site performance
- Deliver personalised content and ads
You can manage or disable cookies through your browser settings.
6. How We Share Your Information
We do not sell your personal data. We may share information with:
- Payment processors
- Delivery partners
- Email and marketing platforms
- Analytics providers
- Fraud prevention services
These partners only receive the information necessary to perform their services.
7. Data Storage and Security
We store your data securely and take reasonable steps to protect it from loss, misuse, or unauthorised access. Sensitive information such as payment details is encrypted and processed by certified third party providers.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections
- Request deletion of your data
- Withdraw consent for marketing
- Object to certain types of processing
- Request a copy of your data
To exercise your rights, contact us at:
[info@nelsonandforbes.co.uk]
9. Data Retention
We retain your information only for as long as necessary to:
- Fulfil orders
- Meet legal obligations
- Resolve disputes
- Maintain accurate business records
10. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact:
Nelson and Forbes
Email: [info@nelsonandforbes.co.uk]